Technical Support

Technical Support Available for all of Child Care Aware® of America’s Data Services applications, including the National Data System (NDS) for child care, Child Care Online, Training Tracking, and Technical Assistance.

Basic Support

Includes questions about basic functionality including creating reports, labels, configuring, and basic conversion. Included in the Annual License Fee. NOTE: Regional and State Networks may still enforce the legacy State Technical Support Contact Requirement by completing the State Contact Support Requirement Addendum.

Advanced Support

Includes requests for data merging, data deleting, data transfer, and items requiring access to back end tables, advanced installation support, local installation requests regarding database schema and design, custom installations, connections to third party program, archiving, and other custom work.

For more detailed information about Technical Support options, please visit our Technical Support FAQ page.

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